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Mental health concerns are prevalent among undergraduate and graduate students and can have deleterious consequences (Chi et al., 2023; Venable & Pietrucha, 2022). In particular, students struggling with their mental health are less likely to pass their courses and more likely to drop out of their programs of study (Lister & McFarlane, 2021). While universities often provide support systems in the form of accessibility services and counseling centers, several significant issues can lead to the underutilization of available resources among students in general and online students in particular. First, students may need to be physically present on campus in order to access support systems (Lister et al., 2023). As a result, students enrolled in online programs may be unable to use them. Additionally, students may not capitalize on available resources due to logistical challenges (e.g., scheduling), feelings of discomfort in asking for help, or concerns about stigmatization (Venable & Pietrucha, 2022).

As an administrator or department chair, you are in a unique position to shape an online program and establish programmatic requirements or recommendations. This is because you have been tasked with taking a broader view of the program, focusing not only on individual course development (as a faculty member might) but also on how an array of courses must be cohesively united to achieve certain goals, values, and accreditation standards. To that end, this piece focuses on why consistency across a program is integral to program quality and student success, and therefore why it falls within your purview to consider standardizing certain elements, requirements, and design choices across all courses in a program.