As technology advances, so do faculty needs, and support teams are often expected to keep pace with limited staff and expanding responsibilities. Recent findings from the CHLOE 10 report highlight that many institutions continue to operate online learning units with lean staffing models, even as support expectations and online enrollments rise (Simunich et al., 2025, pp. 6–7, 12). Building sustainable efficiencies into everyday processes is increasingly essential for maintaining quality support.